Frequently asked questions

We offer a wide variety of fresh fruits and vegetables, ranging from seasonal picks to popular choices year-round. Our selection includes everything from apples, bananas, oranges, and berries to leafy greens, tomatoes, and root vegetables.

Placing an order is easy! Simply browse our online store, select the items you want to purchase, and add them to your cart. Once you’re done, proceed to the checkout page to review your order and provide the necessary delivery details.

Yes, we offer convenient home delivery services for your orders. Our goal is to ensure your fresh produce reaches you in the best condition and on time.

We currently offer delivery within the Melbourne Metro area. If you’re unsure whether we deliver to your area, please reach out to our customer support team.

Delivery times may vary based on your location and the current demand. During checkout, you will be provided with an estimated delivery date. Rest assured, we strive to deliver your order as promptly as possible.

Yes, you will receive an estimated delivery window, and our delivery team will make every effort to ensure your order arrives within that timeframe.

We take quality seriously. Our team carefully selects and inspects each fruit and vegetable before packaging. We source our products from trusted suppliers to ensure you receive fresh and high-quality produce.

Yes, for a free delivery your order has to be a minimum of $49. Otherwise, there is a $6.99 fee for delivery.

We accept a variety of payment methods, including credit/debit cards and online payment platforms. All payment information is securely processed to protect your financial data.

Your satisfaction is important to us. If you receive damaged or unsatisfactory items, please contact our customer support within 2 hours of receiving your order or upon delivery. We’ll be happy to assist you and arrange for replacements or refunds as necessary.

Yes, we offer a selection of organic fruits and vegetables. You can find the organic label on products that meet organic certification standards.

Order modifications or cancellations may be possible before your order is dispatched. Please contact our customer support team as soon as possible to make any changes.

You can reach our customer support team through contact@totalfreshproduce.com.au or 0480 522 193. We’re here to assist you with any inquiries or concerns you may have.

We periodically offer special promotions, discounts, and loyalty programs for our valued customers. Keep an eye on our website and promotional emails for updates.

We encourage responsible waste disposal. Please check with your local recycling guidelines to determine the appropriate way to recycle packaging materials.